#Time out app for mac install#
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If you changed your name by deed poll, updating your birth certificate, or if your documents do not match for another reason, try the following.Ĭheck if you have alternative documents that match.

change of name certificate (Tasmania, South Australia, the Northern Territory and the Australian Capital Territory only).

You may be able to verify a change in name with a: If you receive the message ‘Your name is different’, the following actions may help to fix your issue. When setting up your myGovID, your name needs to match on both of your Australian identity documents. To access a service with your myGovID, that device needs to meet the minimum identity strength required of that service. For example, you could have one device with a Strong identity strength and another device with a Standard identity strength. This means if you set up multiple myGovID’s the identity strength will only reflect what you’ve verified on that device. To resolve this, you need to select Reset app within your myGovID app’s Settings and then re-verify your identity following the above instructions.įor security purposes, you'll receive an email letting you know your myGovID is active on another device.Įach time you set up your myGovID, its identity strength is unique to that device. Where you’ve transferred your app and not re-verified your identity, you will receive an error when trying to access participating services. When you transfer your myGovID app from another device you need to re-verify your identity.

re-verify your identity – we recommend using the identity documents you previously used.

enter your latest myGovID email address – setting up with a different email address could lock your myGovID.

When setting up your myGovID again, either on a new device or on the same device, select I am an existing user.

#Time out app for mac install#

You can install and set up the myGovID app on multiple devices. You can help us improve the myGovID app by providing your feedback.

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If you receive an error code while verifying your photo, check ‘Error codes or messages’ in Help. If you’re experiencing issues verifying your photo, you can find support at Verifying your identity When using government online services, your information isn’t shared without your permission. Your myGovID is controlled by you and protected by the Australian government. Verifying your photo to set up a Strong myGovID better protects your identity and allows you to access more services. After this one-off check, your photo is deleted and not used for surveillance. It’s like an in-person identification check, but it’s completed in your app. Verifying your photo is a one-off check that compares your face with the photograph on your passport to confirm your identity. Built-in technology like Face ID stores your image and compares your face each time you use the technology to unlock your smart device or log in to your apps. Verifying your photo (using face verification) is different to the built-in technology in your device like Face ID. verifying in real-time – that you’re there at the time the image is captured.

the right person – it compares your image to your existing passport record.

a real person – it looks for impersonation attempts, for example it recognises videos, photos or masks.

Completing the one-off face scanning process checks you’re: The technology checks that you are present and taking the photo, as it is trained to look for signs of fraud. To verify your photo, you need to take a photo (a selfie) in the myGovID app. But you still have the choice to call or visit a government shopfront in person. With a Strong myGovID, you can access services from the convenience of your own home – anywhere, anytime. Verifying your photo helps to better protect your identity and when used to set up a Strong myGovID, it allows you to access more services online.

This means we’re testing and continuing to improve the technology. Verifying your photo and Strong identity strength are new features which are currently in public beta.